Not-for profit general practice operator Primary Healthcare Limited (PHCL) is set to begin controlled rollout of Valentia Technologies’ OctansCare AI-powered patient access and engagement services across some of its practices, as part of ongoing work to explore practical ways of supporting patients and general practice teams.
OctansCare is designed to support healthcare organisations with intelligent patient engagement, AI-assisted reception services, digital triage, workflow automation and integration with existing digital health platforms.
By enabling patients to interact with services through modern digital and voice-based channels, OctansCare assists practices in managing demand more effectively while seeking to improve the overall patient journey.
The platform would enable Waikato and Taranaki-based PHCL to provide around-the-clock AI-powered patient access and engagement services, with the aim of giving patients more flexible ways to engage with their practice – including through AI voice services.
The new capability would complement the myindici patient portal – which is already used extensively by PHCL patients.
PHCL deputy chief executive Batami Pundak said the organisation was looking forward to the benefits the new AI-driven capability will bring for both patients and staff.
“As part of the Pinnacle network, PHCL serves as a hub for innovation and transformation. We test models of change to understand what works in real general practice settings,” Mrs Pundak said.
“Implementation of OctansCare with Valentia will help us explore how AI-supported tools could improve access for patients, support our teams, and enhance patient-centred care for the communities we serve.”
Valentia Technologies virtual care strategy lead Malik Rizwan said AI-0driven digital front doors were being adopted rapidly across New Zealand primary care, noting “the OctansCare platform is playing a vital role in enabling practices to increase capacity, improve productivity and deliver a better user experience for patients.”
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