Australian digital mental health platform Innowell has announced a new integration with AI care partner Heidi, aimed at helping mental health services to reduce administrative burden, support clinical decision-making and increase capacity without expanding their workforce.
Innowell’s clinical intelligence captures and tracks patient-reported outcomes across the care journey, including assessments, risk signals and progress over time.
Built on research from the University of Sydney’s Brain and Mind Centre and more than 50 peer-reviewed studies, the tool aims to support earlier intervention.
Heidi chief medical officer Dr Simon Kos said by combining Innowell’s clinical intelligence with Heidi’s AI ambient scribe technology, the integration could save clinicians up to five hours each week.
“Every minute a clinician spends catching up on notes is time that could be dedicated to patients. Heidi is designed to reduce the burden of clinical documentation, so clinicians can stay focused on the conversation in front of them,” Dr Kos said.
“Through this integration with Innowell, clinicians can spend less time on administration and more time delivering informed care.“
Innowell CEO Bianca Bowron-Cuthill said “measurement-based care” gave clinicians the information they needed to understand what is changing for a person over time, “not just what is discussed in a single appointment.”
“Combined with AI-powered documentation, clinicians can now access richer insight while spending less time on administration, helping them respond earlier and deliver more connected care.”
Ms Bowron-Cuthill pointed to data published in a real-world study which demonstrated a median 1.9-day documented clinical response time when Innowell’s automated high suicidality was flagged.
“In 2026 Innowell helped to detect 166 suicidal thought and behaviour escalations, ensuring that people get access to the right care and support faster.”
University of Sydney Brain and Mind Centre Associate Professor Frank Iorfino said mental health conditions could have a “profound impact” on individuals and their families, “while also placing significant strain on clinicians and the broader health system.”
“As demand rises and care becomes more complex, integrated tools can support clinicians to reduce fragmentation and help them focus on timely, person-centred care.”
“When clinicians spend less time on administration, they can spend more time delivering care. Technology should support better conversations with clients, not create more work.”
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