Medibank has partnered with Australian digital health company Osara Health to launch a virtual cancer coaching program offering personalised support, symptom tracking and digital education resources to customers undergoing cancer treatment.
The Cancer Coaching program is available at no additional cost to eligible Medibank customers with resident hospital cover who are undergoing cancer treatment or have received a diagnosis within the past three months.
The program provides three one-on-one virtual coaching sessions over six to 12 weeks, alongside access to a dedicated health coach, personalised care plans and weekly digital education modules covering nutrition, exercise, sleep and symptom management.
Participants can also use the Osara Health app to track symptoms and access ongoing support resources, including after completing the program.
Customers can communicate with their health coach by phone, SMS or email, with care coordination and planning tailored to their individual treatment needs.
Medibank chief customer officer Milosh Milisavljevic said the program was designed to complement existing clinical care.
“Everyone’s cancer journey is different, and the challenges people face often go beyond the clinical aspects of their care,” Mr Milisavljevic said.
“Through the program with Osara Health, we’re helping customers access personalised support, practical tools and evidence-based resources that can help them feel more informed, confident and supported throughout treatment and recovery.”
He said the program was not intended to replace clinical or psychological care but would help customers manage challenges including fatigue, sleep, nutrition, exercise and mental wellbeing.
Osara Health co-founder and CEO Raghav Murali Ganesh said the partnership would extend access to cancer support services across Australia.
“We all know that cancer doesn’t discriminate by postcode, which is why it’s so important that our program is accessible no matter where you live,” Mr Murali Ganesh said.
“Partnering with Medibank means we can reach even more Australians living with a cancer diagnosis, wherever they are in the country.”
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