Carevo offers time-saving connection to a provider

A new AI-powered platform aims to cut the time it takes Australians to find NDIS and aged care providers from days to minutes by matching families with local providers that have capacity.

Carevo founder Andre Dean Smith said the platform simplifies one of the most fragmented parts of the care journey by connecting careseekers with providers based on suburb and service type.

He said, “In care, speed decides everything. A family that reaches the right provider in minutes instead of days gets help while it still matters.

“Families use it free; providers pay a monthly subscription for qualified enquiries in the areas they cover.

“An AI agent handles the first conversation around the clock, works out what the family actually needs, and routes it to providers who can take it. That’s pulled the median time from first enquiry to a real provider down to 11 minutes, where the sector norm is days,” Mr Smith said.

Mr Smith said he founded Carevo after watching family members struggle to navigate the disability and aged care sectors while providers often had unused capacity.

“We watched family members deal with the same broken process every day,” he said. “Families ringing around for weeks while providers sat with empty capacity. The connection layer just didn’t exist, so we built it.”

Designed to operate like a “HiPages for care”, Carevo allows careseekers to search by suburb and service before matching their enquiry with up to five relevant providers. The platform is free for families, while providers pay a flat monthly subscription to receive qualified leads.

Mr Smith said the model was designed to benefit both families seeking support and providers looking to fill available capacity without relying on expensive pay-per-click advertising.

The platform’s AI intake agent answers enquiries and qualifies leads 24 hours a day, helping providers respond more quickly while giving families a clearer first step in accessing support.

Ten weeks after launch, Carevo says it has connected more than 3,500 careseekers with more than 300 paying providers. The company says it has also reached more than $1.4 million in annual recurring revenue (ARR), funded entirely through profits from Mr Smith’s previous venture, ScreenApp.