Accenture wins three-year My Health Record support contract

The Australian Digital Health Agency has awarded Accenture Australia a three-year contract to provide application support and maintenance services for My Health Record and other digital health infrastructure.

The contract follows an open market procurement, with the Agency saying Accenture was selected following an evaluation covering technical capability, delivery, commercial, value for money, legal, security and risk requirements.

The Request for Tender closed in October 2025, following earlier industry consultation and a Request for Information issued in November 2024.

Agency CEO Amanda Cattermole said the contract comes at a time of growing use of My Health Record, which has more than 25 million active records.

The system recorded around 207 million clinician uses over the past 12 months and around 30 million consumer views each month.

“Stable, secure and reliable services are vital for the healthcare providers and Australian healthcare consumers who rely on My Health Record,” Ms Cattermole said.

“This contract will support those services while providing a foundation for future transformation as the Agency works with governments, healthcare providers and technology partners on the progressive transition to a modernised FHIR-based ecosystem.”

Agency Chief Technical Officer John Borchi said the contract introduces a new operating model, with the Agency leading the service end-to-end rather than relying on previous arrangements.

“The Agency sets priorities for national digital health infrastructure, including My Health Record, coordinates delivery across multiple suppliers and, of course, retains accountability for governance, assurance and decision-making,” Mr Borchi said.

Accenture Australia Managing Director Health and Public Service Mike Brennan said the company would work within the Agency-led, multi-supplier model.

“We look forward to bringing our experience to support the secure and reliable operation of critical national digital health services and working alongside the Agency and its partners as Australia’s digital health system continues to evolve for the benefit of Australians and healthcare workers,” Mr Brennan said.