OctansCare partners with Ka Ora on telehealth booking

OctansCare has announced the successful delivery of a completely redesigned website and online booking experience for Ka Ora Telecare.

The new digital platform has been created with the aim of providing a more accessible, user-friendly experience, to make it easier for patients to find information, access services and book appointments online.

OctansCare Executive Lead Malik Rizwan said the project focused on “more than just a visual refresh.”

Working closely with the Ka Ora team, OctansCare developed a digital interface that supported Ka Ora’s unique model of care while improving navigation, simplifying the booking process, enhancing accessibility and ensuring the website performed across desktop and mobile devices.

Mr Rizwan said the result was a “modern digital experience” that reflected Ka Ora’s commitment to delivering high-quality healthcare, “while making it easier for people to connect with the services they need.”

“At OctansCare, we believe digital healthcare should remove barriers, not create them. This project was about understanding how patients interact with healthcare services and designing an experience that feels simple, intuitive, and welcoming from the very first click. We are incredibly proud to have partnered with Ka Ora on this transformation and look forward to seeing the positive impact it has on their patients and community,” Mr Rizwan said.

Ka Ora operates with a bespoke service model that requires patients to meet specific eligibility criteria and follow tailored booking pathways based on their individual circumstances.

To support this, OctansCare designed and implemented a customised booking experience that incorporates eligibility checks and patient screening processes, ensuring patients are guided to the right services quickly and efficiently.

Ka Ora General Manager Hayley McConnell praised the collaboration and the outcome of the project.

“Ka Ora engaged the Octans team to deliver our new website, and we were very impressed with the professionalism, reliability, and responsiveness they demonstrated throughout the project,” Ms McConnell said.

“Their commitment to delivering a high-quality outcome was evident at every stage, and they approached this significant project with a genuine focus on achieving the best result for our organisation.”